Refund Policy

Ahiver connects buyers with independent local businesses. Each seller is responsible for their own products, pricing, and refund decisions. This policy explains how refunds and returns generally work on Ahiver and what to do if something goes wrong.

Sellers may set their own refund and return terms, which are shown on their store or at checkout. By placing an order, you agree to the seller's stated policy. Where a seller has no specific policy, the general guidance below applies.

• The item was not delivered within the stated timeframe.
• The item is significantly different from its description.
• The item arrived damaged, faulty, or incomplete.
• You were charged incorrectly.

First, contact the seller directly through Ahiver messaging with your order details and reason. Most issues are resolved quickly this way. If you cannot reach a resolution, contact us and we'll help mediate where possible.

Approved refunds are returned to your original payment method through our payment partners (e.g. Paystack, Flutterwave). Processing times depend on your bank or provider and typically take a few business days.

Some items may be non-refundable — for example perishable goods, personalised or made-to-order items, and services already delivered. Sellers will indicate this where it applies.

If you believe a seller has not honoured their policy, or you suspect fraud, reach out to us at the email below and we'll look into it.